Department for Work and Pensions
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State Pension Online - Changing Channels, Changing Lives
State Pension Online is a digital service, hosted on GOV.UK, available to people living in the United Kingdom who are eligible to claim their State Pension. The service is secure, easy to use and available 24/7 at a time that is convenient. It can also be used by customers claiming new State Pension.
People in need of support using the service can contact the DWP Online Helpdesk, which can provide help and advice in real time in a bid to keep customers online to complete their claim. Support is available via the following channels:
Twitter @ClaimPensionDWP
Telephone: 0345 604 3349
Telephone: 0345 604 3412 (Welsh)
Textphone: 0345 604 0523
Email: dwponline.helpdesk@dwp.gsi.gov.uk
Further information about the service has been developed to support Third Party organisations, such as Citizen’s Advice, Age UK and local councils. This information, including a poster set, is externally hosted on GOV.UK:
Welsh versions will be available shortly and a second, instructional video is currently in production.
Our Twitter feed (https://twitter.com/ClaimPensionDWP) is building a following. As well as promoting the State Pension Online service and providing online customer support, details regarding downtime due to routine maintenance work are also posted here.
Further information about the service can be obtained from the State Pension Online Team (Operational Digital Services, part of DWP) on the contact details below:
Simon Clydesdale, Channel Shift Manager
Tel: 0191 2182370
Email: simon.clydesdale@dwp.gsi.gov.uk
