WIREDGOV

The independent commissioner whose role it is to ensure armed forces complaints are fairly and properly dealt with is to receive new powers.

Although many service complaints are already handled well, too many are subject to delay. After extensive consultation with the current Service Complaints Commissioner, yesterday’s proposals mean that the new Service Complaints Ombudsman will, for the first time, have direct powers to make a real difference to individual complainants.

The office will also continue to offer a vital alternative route for those who do not wish to approach their chain of command directly with their concerns in the first instance.

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