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Andrew Wright, Ofgem Chief Executive, said: “Ofgem is determined to speed up the switching process and we are working closely with suppliers to ensure that this happens.

Andrew Wright, Ofgem Chief Executive, said: “Ofgem is determined to speed up the switching process and we are working closely with suppliers to ensure that this happens. We welcome the fact that First Utility share our goal and we want other suppliers to show the same ambition. Improvements have already been made to cut the time it takes to switch supplier to three weeks after any cooling off period, but ultimately the roll out of smart meters to homes and businesses will pave the way for a quicker switching process to be developed.”
               

Ofgem is the Office of the Gas and Electricity Markets, which supports the Gas and Electricity Markets Authority, the regulator of the gas and electricity industries in Great Britain. The Authority's functions are set out mainly in the Gas Act 1986, the Electricity Act 1989, the Competition Act 1998 and the Utilities Act 2000. In this note, the functions of the Authority under all the relevant Acts are, for simplicity, described as the functions of Ofgem.

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