"Patient feedback is an important mirror to hold up against any healthcare organisation. NHS leaders need to closely examine individual feedback on their organisation and continuously look at how and where they can do better.

"These results show that, overall, services are improving despite the pressure building in the system. We should acknowledge this progress given the pressures many organisations are under.

"But NHS leaders cannot be complacent as financial strain increases. Maintaining high clinical and financial standards will be essential in the coming years, as will a rigorous effort to encourage care and compassion right through the system. Making this happen will require leadership that challenges behaviours as well as structures and processes.

"Respondents to this survey have highlighted particular issues around communications about their care. We know good communications is something people value and it's really important we don't slip back on this as demands on the system increase. It is vitally important to keep patients fully informed about any changes to aspects of their care, from appointments right through to details about their treatments."

Notes to Editors